Services Delivered Through Machinery Such as Computer Kiosks, ATMs, and Vending

question 140

Multiple Choice

Services delivered through machinery such as computer kiosks, ATMs, and vending machines can reduce the ____ that comes from increased contact with human employees.

• A) intangibility
• B) perishability
• C) inseparability
• D) heterogeneity
• E) tangibility

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Definitions:

Facilitators

Individuals or technologies that make a process easier or more achievable, often used in the context of meetings, workshops, or technology implementations.

Supply Chain Relationships

The interactions and partnerships between various parties in the supply chain, including suppliers, manufacturers, and retailers, aimed at optimizing efficiency and service.

Strategic Alliance

A formal arrangement between two or more parties to pursue a set of agreed-upon objectives while remaining independent organizations.

Vendor

An entity that supplies goods or services to another company, often in a business-to-business (B2B) context.