One Way Service Businesses Communicate a Higher Level of Service

question 137

Multiple Choice

One way service businesses communicate a higher level of service quality to their customers is by having their employees be clean, sharp looking, and dressed in appropriate uniforms. This is a way to address the ____ characteristic of services.

• A) intangibility
• B) perishability
• C) tangibility
• D) inseparability
• E) heterogeneity

Understand the concept of emotional intelligence and its relevance in project leadership and management.

Understand the significance and application of project reviews across different project complexities.

Recognize the dynamic nature of project decisions and the importance of revisiting them.

Comprehend the varied management approaches required during different project phases.

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Definitions:

Precision Measurement

The process of measuring objects with high accuracy and resolution to ensure they meet specified dimensions or standards.

Micrometers

Precision measuring instruments capable of taking very small measurements, often used in mechanical engineering and machining to ensure accuracy to the thousandth of a millimeter.

Dial Calipers

Precision measuring tools that use a calibrated dial to measure the distance between two opposite sides of an object, often used in mechanical engineering and metalworking.

Flat Rate

A pricing structure where a service or product is offered at a consistent price, regardless of different variables that might affect cost.