Surveys, Focus Groups, and Customer Comment Cards Are All Methods

question 164

Multiple Choice

Surveys, focus groups, and customer comment cards are all methods used by service companies to

• A) understand customer needs and expectations.
• B) set service quality specifications.
• C) establish guidelines for employee performance.
• D) manage service expectations.
• E) control service intangibility.

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Definitions:

Neurologist

A medical specialist focused on diagnosing and treating disorders of the nervous system, including the brain and spinal cord.

Radiographs

Images produced on photosensitive surfaces or digital media by x-rays passing through an object, commonly known as x-rays.

Two-Dimensional

Pertaining to a flat surface with length and width but no depth, often used in reference to graphical representations.

Systemic Anatomy

The study of the body's systems, examining how the structures of these systems are interconnected and how they function together.