Scenario 13.2 Use the Following to Answer the Questions

question 172

Multiple Choice

Scenario 13.2
Use the following to answer the questions.
Kaycee Petit needed to find a new company to prepare her tax return this year. Kaycee looked in the yellow pages of the phone book and went on the Internet to find information about any tax preparers in the area. She found the names and numbers of several accountants, as well as the popular H&R Block and Jackson Hewitt. Since Kaycee has a somewhat complicated financial situation, she decided on using an accountant rather than the two popular companies. Kaycee found the websites of three of the accountants, but the other two were not on the Internet. She visited the offices of the three accountants who had websites. The first office was in a somewhat "seedy" part of town, but had a nice interior and a receptionist. The second office was in a nicer part of town, but did not have any employees other than the accountant, and had old furniture and old carpet. The third office was all around in better condition, and Kaycee felt better about its accountant, so she decided on him.
Refer to Scenario 13.2. When Kaycee looked in the yellow pages and on the Internet for information on the accountants in the area, she was most likely using ____ qualities to evaluate the accountant service.

• A) credence
• B) search
• C) product
• D) service quality
• E) assurance

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Definitions:

OSHA Violation

A failure to comply with standards and regulations set by the Occupational Safety and Health Administration, potentially endangering workers.

Discretionary Fine

A penalty imposed by a person in authority, who has the discretion to determine both the necessity and the amount of the fine.

Substantial Probability

means a significant likelihood of an event occurring, used in various contexts to assess risks or outcomes.

Serious Physical Harm

Significant or severe injury to the body that can result in lasting physical damage or impairment.