One of the Best Ways to Better Understand Customer Needs

question 197

True/False

One of the best ways to better understand customer needs and expectations is to ask contact employees.

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Definitions:

Quality of Production

The degree to which products or services meet or exceed customer expectations in terms of features, reliability, and performance.

Error Rates

The frequency of errors or mistakes occurring in a process, system, or activity, typically expressed as a percentage or ratio.

Output Standards

Predetermined levels of performance or production that serve as benchmarks for evaluating the efficiency and effectiveness of processes.