Examlex
The ISO 9000 series is concerned with:
Expectation
The belief or anticipation about what should happen or what someone should achieve in the future.
Bad News Message
Communication that delivers unfavorable or disappointing information to the recipient.
Direct Format
A straightforward and clear approach in writing or layout that presents the main point or conclusion at the beginning.
Handling Bad News
Techniques or strategies used to communicate unfavorable information in a way that minimizes negative reactions.
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