The Seven Quality Management Principles Outlined by ISO 9000 Do

question 21

Multiple Choice

The seven quality management principles outlined by ISO 9000 do not include:

• A)leadership.
• B)demonstrate conformance.
• C)engagement of people.
• D)process approach.

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Definitions:

Avoidance

A behavioral response aimed at evading unpleasant or harmful situations, tasks, or interactions.

Win-Lose

A competitive situation or negotiation outcome where one party's gain is directly proportional to another's loss.

Distributive Negotiation

A negotiation strategy focused on dividing a fixed amount of resources, often resulting in a win-lose outcome.

Principled Negotiation

A negotiation strategy that involves seeking mutually beneficial solutions by focusing on interests rather than positions, emphasizing objective criteria.