Scenario 15

question 218

Multiple Choice

Scenario 15.1 Use the following to answer the questions. Landry Restaurants, Inc. owns a number of different franchised restaurants, including the Rain Forest Cafe and their recent addition, the T-Rex Cafe. Both the Rain Forest and T-Rex restaurants differentiate themselves from their competitors by offering a unique dining experience. At the Rain Forest Cafe you can dine under a ceiling of lush tropical forest plants while you are viewing the enormous aquarium with exotic fish. Periodically, the rain forest explodes with the sound of waterfalls and birds. Giant stuffed monkeys, parrots, and other jungle creatures are planted within the landscape. The Rain Forest Cafe also contains a gift shop, where customers can purchase T-shirts, hats, and other items emblazoned with the Rain Forest logo. The newer T-Rex Cafe has a similar approach to the uniqueness of the dining experience. The T-Rex Cafe offers guests a hands-on prehistoric experience, including educational, interactive computer screens. Customers can also pan for precious gems and fossils in Discovery Creek or feast on food from the Kitchen of Fire. The T-Rex Cafe also has a gift shop, where customers can purchase items with the T-Rex logo or build their very own stuffed dinosaur, through "Build-a-Dino" by the "Build-a-Bear" franchise. Refer to Scenario 15.1. The unique dining experiences offered by the Rain Forest Cafe and T-Rex Cafe represent the strategic issue of ____ addressed by the restaurants.

• A) retail location
• B) product mix
• C) retail positioning
• D) the wheel of retailing
• E) customer segmentation

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Definitions:

Career Advancement

The process of moving up in one's career, often involving gaining higher positions, responsibilities, and compensation.

Oral Comments

Feedback or remarks conveyed verbally rather than written.

Consideration

A leadership behavior characterized by showing concern for followers' well-being, respecting their feelings, and displaying empathy and support.

Behavior Category

A classification of actions or responses according to specific criteria or characteristics, often used in psychology and organizational studies to understand patterns of behavior.