The Greatest Amount of Responsibility for Providing Customer Satisfaction Falls

question 112

Multiple Choice

The greatest amount of responsibility for providing customer satisfaction falls on the shoulders of

• A) chief executive officers.
• B) salespeople.
• C) sales managers.
• D) quality control experts.
• E) marketing directors.

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Definitions:

Communicating

The process of sharing or exchanging information, thoughts, or messages through speech, writing, signals, or behavior.

Teamwork

Collaborative effort of a group to achieve a common goal or to complete a task in the most effective and efficient way.

Social Norms

Unwritten rules and expectations about how to behave in a given social group or society, which guide behavior and can influence conformity and social interactions.

Cultural Awareness

The understanding and appreciation of cultural differences and the ability to adjust one's mindset and behavior accordingly.