Which of the Following Is Not True When Making the Sales

question 190

Multiple Choice

Which of the following is not true when making the sales presentation?

• A) The salesperson should focus on anticipating questions and answering them before they're asked.
• B) The salesperson must spark interest in the product.
• C) The salesperson should not only talk but also listen to the customer.
• D) The salesperson should involve the customer by having him or her hold, touch, or use the product.
• E) A salesperson should not sound like he or she is just reading a script (i.e., he or she should be flexible and respond to the customers' comments).

Differentiate between express, implied, apparent authority, and agency by ratification.

Recognize the fiduciary duties involved in agency relationships.

Understand termination conditions and consequences of agency relationships.

Identify how agency relationships impact contractual obligations.

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Definitions:

Discomfort

A feeling of physical or emotional unease or discomfort, often leading to avoidance behavior or a desire for change.

Affiliation

The relationship or connection one has with a group, organization, or institution, often indicating a sense of belonging or mutual association.

Expectancy

The belief or anticipation that something will happen in the future, often influencing behavior towards achieving it.

Instrumentality

In motivation theory, the perceived relationship between performance and the attainment of certain outcomes, meaning one's belief that performing at a certain level will lead to desired rewards.