In Some Countries, Customers Might Resent Having the Human Element

question 41

Multiple Choice

In some countries, customers might resent having the human element removed from the service encounter because of:

• A)cultural factors.
• B)national factors.
• C)technology factors.
• D)consumption factors.
• E)international factors.

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Definitions:

Conventional Medicinal Approaches

Medical treatments and practices that are widely accepted and practiced by the mainstream medical community, often based on scientific research.

Canadians

Individuals who are citizens of Canada, a country in North America, or who identify culturally as belonging to Canada.

Lower Income Canadians

Refers to individuals or families in Canada earning significantly less than the national median income, affecting their living standards and access to resources.

Retirement

The act of leaving one's job and ceasing to work, typically upon reaching a certain age or due to health reasons, often accompanied by receiving a pension.