In Some Countries, Customers Might Resent Having the Human Element

question 41

Multiple Choice

In some countries, customers might resent having the human element removed from the service encounter because of:

• A)cultural factors.
• B)national factors.
• C)technology factors.
• D)consumption factors.
• E)international factors.

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Definitions:

Energy

The capacity to do work or produce change, existing in forms such as heat, kinetic energy, potential energy, and electrical energy.

Calorimeter

An apparatus used for measuring the amount of heat involved in chemical reactions or physical changes as well as heat capacity.

Calorimeter

A calorimeter is a device used in the measurement of the heat of chemical reactions or physical changes, as well as heat capacity.

Calorimeter

An instrument used to measure the amount of heat involved in chemical reactions or physical changes.