The Need for Direct Customer Interface in Providing Services Means

question 54

Multiple Choice

The need for direct customer interface in providing services means that service providers must often have _____.

• A)a warranty
• B)a command of the local language
• C)a local presence
• D)low profit expectation
• E)an inside government contact

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Definitions:

Social Interaction

The process by which individuals act and react in relation to others, shaping social relationships and society.

Social Zone

A concept referring to a region or area within a society that shares similar social characteristics or interactions, which can influence the behavior of its members.

Intimate Zone

The physical space immediately surrounding an individual, typically reserved for close friends, family, or romantic partners, indicating a high level of comfort and personal connection.

Personal Zone

The physical space immediately surrounding an individual, which they regard as psychologically theirs.