Trudy Makes an Obscene Gesture in Class, and the Teacher

question 63

Multiple Choice

Trudy makes an obscene gesture in class, and the teacher punishes her severely.Other students in class observe both the gesture and the punishment.Based on social cognitive theory, what can we guess about what those students have learned and how they are likely to behave in the future?

• A)They do not know how to make the gesture, but they do know that the teacher will punish them severely for inappropriate behaviour.
• B)They know how to make the gesture but are likely to forget it within a few days.
• C)They know how to make the gesture and are likely to make it in class in the future.
• D)They know how to make the gesture but are unlikely to make it in class.

Recognize common errors in performance appraisals and how they impact evaluation.

Comprehend the principles of scientific management and their influence on job design.

Identify types of alternative work arrangements and their benefits and drawbacks.

Understand the core job characteristics and how they affect employee motivation and job design.

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Definitions:

Tact

The ability to communicate or engage in an action carefully and considerately, often to avoid causing offense or to influence a situation positively.

Handling Objections

A sales technique that involves addressing and overcoming doubts or hesitations (objections) from potential customers.

Indirect Denial

An apparent agreement with the prospect used by the salesperson to deny the fundamental issue of the objection.

Objection Handling

The process of addressing and overcoming reservations or concerns raised by a potential buyer in a sales context.