MrSmith Would Like to Create a More Multicultural Classroom Environment

question 67

Multiple Choice

Mr.Smith would like to create a more multicultural classroom environment in his geography class.Which of the following is not a recommendation that would necessarily foster cultural sensitivity among his students?

• A)bring in the values and beliefs of other cultures in classroom discussions.
• B)promote democratic thinking.
• C)have students learn the specific geographic regions of different cultural groups.
• D)promote positive social interactions among students belonging to different cultures.

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Definitions:

Service Quality Dimensions

Aspects used to evaluate the quality of service, including reliability, responsiveness, empathy, assurance, and tangibles.

Service Gap

The difference between customer expectations for service quality and the actual service delivered. This gap can influence customer satisfaction and business success.

Zone of Tolerance

refers to the range within which customers are willing to accept variations in service delivery and still be satisfied.

Service Quality

The measurement of how well a delivered service matches the customer's expectations.