Examlex
Ritalin, Dexedrine, and Desoxyn are examples of:
Procedural Fairness
The degree to which the processes and procedures used in decision making are perceived as just, equitable, and without bias.
Delivery Gap
The difference between customer expectations for service delivery and the actual service delivered.
Service Failure
A situation where a service does not meet a customer's expectations, leading to dissatisfaction or complaints.
Inseparability of Services
Refers to the concept that services are produced and consumed at the same time, meaning the provider and the customer must be present for the transaction to occur.
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