When Refilling a Prescription, the Medical Assistant Must Get All

question 24

Multiple Choice

When refilling a prescription, the medical assistant must get all of the following information from the patient except:

• A) the patient's name
• B) the name of the pharmacy
• C) the last tetanus shot
• D) the medication requested

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Definitions:

Team Reflexivity

The process by which team members collectively reflect on the team's objectives, strategies, and processes, and adapt them as necessary to improve performance.

Shared Mental Models

The common understanding or knowledge shared among members of a team or group, facilitating coordination and effective communication.

Shared Status

A situation where members of a group or individuals possess equal rank and privileges within a social or organizational context.

Self-managed Work Groups

Teams that operate without direct supervision, taking collective responsibility for task management, decision making, and problem solving.