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At which temperature would you set a water heater to save energy?
Corrective Action
Measures taken to identify and rectify a fault or deviation from a standard or desired outcome.
Claim Message Outlining
The process of structuring the main points and arguments of a claim message clearly and logically.
Present Facts
The act of providing evidence-based information which is current and relevant.
Friendly but Firm
A communication style that balances warmth and assertiveness.
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