Which of the Following Should Be Used in Subject Lines

question 49

Multiple Choice

Which of the following should be used in subject lines for problem-solving messages?

• A) placing the request for action in the subject line
• B) using a negative subject line to emphasize the problem
• C) using a benefit that is likely to help the audience
• D) avoid using a common ground in the subject line
• E) avoid using a neutral subject line

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Definitions:

Overexcitement

A state of being excessively stimulated or enthusiastic, often leading to erratic behavior or emotional overwhelm.

DSM-IV-TR

The Diagnostic and Statistical Manual of Mental Disorders, Fourth Edition, Text Revision; a guide published by the American Psychiatric Association for diagnosing mental disorders.

Diagnose

The process of identifying a disease or condition from its symptoms through systematic analysis and investigation.

Levels

Different stages or degrees of magnitude in a particular hierarchy or system.