Which of the Following Is Recommended While Conveying Bad News

question 61

Multiple Choice

Which of the following is recommended while conveying bad news to customers?

• A) Present good reasons for a refusal at the end of a message.
• B) Convey the negative news twice in a message in order for it to be clear.
• C) Present negative information ambiguously to avoid offending the customer.
• D) Present an alternative or compromise if one is available.
• E) Ask for an action that will help the customer accept the consequences easily.

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Definitions:

Precommitment

A strategy or decision made in advance to lock oneself into a set of actions or behaviors, often to avoid temptation or to ensure future goals are met.

Precommitment Device

A strategy or mechanism used by individuals or firms to constrain their future actions in order to achieve a desired outcome.

Behavioral Economists

Specialists who study economic decisions by integrating insights from psychology, judgment, and economics to understand how individuals and institutions make choices.

Alarm Clock

A device used to awaken individuals from sleep at a set time with an alarm.