In Business Communication, ________ Is Particularly Important When You Want

question 48

Multiple Choice

In business communication, ________ is particularly important when you want readers to feel that you have taken their requests seriously.

• A) tone
• B) apologies
• C) excuses
• D) commands
• E) buffers

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Definitions:

Breach of Warranty

A legal term referring to the failure to fulfill the terms of a promise or guarantee made in a warranty.

Seller's Promise

A commitment by the seller to the buyer that certain conditions, such as the quality or delivery of a product, will be fulfilled.

Duty on the Seller

The responsibility of the seller to deliver goods that meet the criteria specified in a sales contract, including aspects like quality, quantity, and timelines.

Implied Warranty

A legal concept that guarantees a product or service will meet certain expectations of quality and functionality even if not explicitly stated.