Which of the Following Is Recommended While Conveying Bad News

question 61

Multiple Choice

Which of the following is recommended while conveying bad news to customers?

• A) Present good reasons for a refusal at the end of a message.
• B) Convey the negative news twice in a message in order for it to be clear.
• C) Present negative information ambiguously to avoid offending the customer.
• D) Present an alternative or compromise if one is available.
• E) Ask for an action that will help the customer accept the consequences easily.

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Definitions:

Bone Marrow

The soft, spongy tissue found in the center of bones that produces blood cells, including red blood cells, white blood cells, and platelets.

Plan of Care

A detailed, personalized strategy developed by healthcare professionals to address the health needs and treatment goals of a patient.

Retired Physician

A healthcare professional who has stopped practicing medicine.

Patient's Permission

Consent given by a patient for a medical procedure, treatment, or participation in research after being fully informed about its benefits and risks.