Mateo's Employee Made an Error in a Quotation That Was

question 52

Multiple Choice

Mateo's employee made an error in a quotation that was sent to one of Mateo 's valued customers. This placed Mateo in an extremely awkward position with the customer. Mateo was furious with his employee and wanted to communicate this to him in the best way possible. Which of the following statements illustrates the most effective use of a phrase that communicates an appropriate tone?

• A) I want you to have your documents reviewed by a peer before you send them to the customer.
• B) Are you always this incompetent?
• C) You should have double-checked the document before you sent it to our customer.
• D) Please learn from your mistakes.
• E) You have put me in an awkward position and this should not happen again.

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Definitions:

Independent Contracting

A working relationship where an individual provides services to a business under terms specified in a contract, without being an employee of the business.

Legal Counsel

Professional legal advice or representation provided by an attorney or law firm.

Arbitration Proceedings

A form of alternative dispute resolution where a neutral third party makes a binding decision to resolve a dispute outside of court.

Problem-Solving Negotiations

A process where conflicting parties come together to find a solution to their dispute through dialogue, creativity, and compromise.