After a Company Fixes a Problem, It Should Respond to Further

question 4

Multiple Choice

After a company fixes a problem, it should respond to further references

• A) by emphasizing that one or two employees caused the problem.
• B) with a brief statement that the situation has been handled, but should avoid giving an apology.
• C) by emphasizing that the problem wasn't their fault to begin with.
• D) with a brief, nondefensive statement that they handled the situation and regret the mistake.
• E) with a lengthy explanation of the steps involved in fixing the problem.

---

Definitions:

Vertical Social Mobility

The movement between different class statuses, often called either upward mobility or downward mobility.

Cultural Capital

The collection of knowledge, skills, education, and advantages a person has, which gives them a higher status in society.

Social Reproduction

The process by which societal norms, values, and hierarchies are perpetuated and maintained across generations.

Bourdieu

Pierre Bourdieu, a French sociologist and public intellectual who is known for his theories of habitus, cultural capital, and social fields.