Zoya Is a Relationship Manager at Orbit Bank in California

question 62

Multiple Choice

Zoya is a relationship manager at Orbit Bank in California. She needs to write to a customer to let him know that his application for an increase in credit limit has been approved. In her message, she includes information about the company's history and testimonials from other valued customers. What is the secondary purpose of including this additional information?

• A) building a good image of her organization
• B) cementing a good relationship with her manager
• C) making the customer view the information positively
• D) providing good news to the customer
• E) having the customer view the information neutrally

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Definitions:

Geologic Map

A map specifically designed to show geological features such as rock formations, fault lines, and stratigraphy.

Rock Units

Distinct volumes of rock or strata that are identifiable by specific characteristics, serving as the basic mapping divisions in geology.

Geologic Features

Natural formations and structures on the Earth's surface, such as mountains, valleys, and rivers, formed through geological processes.

Institutional Theory

A theory on the deeper and more resilient aspects of social structure, considering the processes by which structures, schemes, rules, norms, and routines become established as authoritative guidelines for social behavior.