Which of the Following Strategies Will Make a Response to a Customer

question 54

Multiple Choice

Which of the following strategies will make a response to a customer complaint more positive?

• A) Grant a customer's request for a benefit in the last sentence of a message.
• B) Talk about your own process in making the decision related to the message.
• C) Give a reason for the original mistake even if it does not give credit to a company.
• D) Show that you are listening and want to resolve the problem.
• E) Respond grudgingly if a customer's request is impractical and demanding.

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Definitions:

Parent-Subsidiary Relationship

A corporate structure where one company (the parent) controls another company (the subsidiary) by owning a majority of its stock.

Common Stock

Common Stock represents ownership shares in a corporation, giving holders voting rights and a share in the company’s profits via dividends.

Cost Method

An accounting approach where investments are recorded at their acquisition cost, without subsequent change for market value fluctuations.

Liquidated

The process of converting assets into cash or using them to pay off liabilities in the event of a business closure, bankruptcy, or when assets are no longer needed.