Who Is Most Likely to Be Able to Identify Design

question 53

Multiple Choice

Who is most likely to be able to identify design flaws in a document?

• A) the author
• B) the author's colleagues and superiors
• C) people who are most likely to have trouble reading the document
• D) highly educated readers who are familiar with the subject matter
• E) usability experts

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Definitions:

Emotional Labor

The management of feeling to create a publicly observable facial and bodily display. Emotional labor functions in the service of organizations to increase profitability.

Motivate

To provide with a reason or incentive to do something; to inspire action or behavior.

Cheerful

Cheerful describes a mood or disposition characterized by positivity, happiness, and a generally optimistic outlook.

Three-Dimensional Model (Lukes)

A framework proposed by Steven Lukes that examines power in three dimensions: decision-making, agenda-setting, and manipulative control of perceptions.