Ramon Is the Customer Service Manager at Greenfield Communications, an Internet

question 55

Multiple Choice

Ramon is the customer service manager at Greenfield Communications, an Internet service provider. He is writing an email in response to a complaint the company received from a new customer, Deborah Hayes. As Ramon does not know Deborah on a personal basis, which of the following salutations should he use in his response?

• A) Dear Deborah Hayes
• B) Dear Mrs. Deborah Hayes
• C) Dear Deborah
• D) Dear Ms. Hayes
• E) Dear Mrs. Hayes

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Definitions:

Electroconvulsive Therapy (ECT)

A medical treatment involving electric currents passed through the brain to treat severe mental disorders.

Physiological Stability

The state of having stable body functions and homeostatic conditions, including consistent heart rate, blood pressure, and body temperature.

Disorientation

A state of confusion regarding time, place, or personal identity.

Confusion

A mental state characterized by disorientation and difficulty in understanding or making sense of the environment and information.