When a Person Writing a Message Knows Neither the Name

question 49

Multiple Choice

When a person writing a message knows neither the name nor the gender of the reader, the person should

• A) assume that the reader is female.
• B) send an informal message to the reader.
• C) find out the reader's name and assume the reader's gender.
• D) use a general group to which the reader belongs.
• E) omit the salutation and subject, and proceed with the body of the message.

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Definitions:

Theory of Planned Behavior

A theory that predicts an individual's intention to engage in a behavior at a specific time and place. It considers attitudes, subjective norms, and perceived behavioral control.

Subjective Norms

The perceived social pressure to perform or not perform a particular behavior, influenced by the beliefs about what important others think one should do.

Predictors

Factors that can be used to forecast the likelihood of a future event or outcome, often based on statistical analysis.

Self-Efficacy Theory

A theory that focuses on the belief in one's capabilities to organize and execute the courses of action required to manage prospective situations.