A ________ Is an External Document Granting or Denying a Customer

question 16

Multiple Choice

A ________ is an external document granting or denying a customer request to be given credit for defective goods.

• A) 10-K Report
• B) quarterly report
• C) policy and procedure bulletin
• D) transmittal
• E) claims adjustment

---

Definitions:

Flexible Goggles

Eyewear designed with adaptable and bendable materials, commonly used for protective purposes in sports or industrial settings.

Assumptive Close

A closing technique where the salesperson assumes that the prospect has already decided to buy and moves forward with the next steps as if the decision has been made.

Prospect

A potential customer or client who has shown interest in a company's product or service.

Direct Close

A sales technique where the salesperson directly asks the customer to make a purchase.