A Group of Public Officials Is Meeting to Decide What

question 71

Multiple Choice

A group of public officials is meeting to decide what to do about a budget shortage. The principle of group polarization would predict that this group of people would be most likely to reach a highly conservative decision if

• A)the group has a relatively small number of people in it (4 to 5)
• B)the group members believe that their individual performance within the group is being monitored
• C)the group members are generally conservative to begin with
• D)the group has an authority figure who is perceived to be legitimate

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Definitions:

Opinion Leaders

Influential individuals within a community or industry whose opinions, attitudes, or beliefs can shape the behavior or perceptions of others.

Credence Properties

Qualities of a product or service that are difficult to observe even after purchase and consumption, often requiring expert advice.

Specialized Professionals

Individuals with expertise in a particular area or field, often requiring specific education or training.

Service Quality

A measure of how well a delivered service matches customer expectations, often evaluated through dimensions like reliability, responsiveness, assurance, empathy, and tangibles.