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Muzafer Sherif found that when groups of people viewed a stationary dot of light in a dark room, the people perceived the dot to move in a phenomenon called _____________. When comparing their experiences in small groups, after viewing the dot, groups came to slightly different conclusions regarding how much the dot had moved which provided some insight into how _________ are formed.
Customer Retention
The practice of engaging existing customers to continue buying products or services from a business.
Wisdom
The ability to apply knowledge, experience, understanding, and insight to make sound judgments and decisions.
Knowledge
The theoretical or practical understanding of a subject, acquired through experience or education.
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