Examlex
Language can be used to create an infinite number of messages that can have novel or new meanings. This quality of language is referred to as
Customer Fault
A situation where a problem or mistake is attributed to the action or inaction of a customer.
Indirect Approach
A communication strategy where the main point is not presented directly at the start but rather introduced after providing background information.
Negative News
Negative news refers to information or updates that are unfavorable, disappointing, or present challenges, often requiring careful communication.
Customer Complaint
A grievance or objection raised by a customer regarding a product or service provided by a company.
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