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While walking through the mall, a young boy sees a new pair of shoes and immediately tells his grandmother that he would like to have them. The grandma initially refuses, prompting the boy to get upset and he starts to cry. The grandma hates to see her grandson get upset, so she changes her mind and buys him the shoes. In this example, we could say that the grandma's initial refusal was _____________ and the boy's mini-tantrum was ____________.
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