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-In the balance sheet for the FBN bank above, the entries are in millions of dollars. If the desired reserve ratio is 10 percent, FBN Bank can loan an additional
Internal Processes Perspective
An angle of the Balanced Scorecard that focuses on the processes that organizations must excel at to satisfy customer and shareholder needs.
Defective Units
Items produced that do not meet the quality standards required for sale or use.
Customer Perspective
An approach or strategy in business that focuses on understanding and meeting the current and future needs of customers.
Strategy Map
A visual tool that illustrates a company’s strategic goals and the means to achieve them, highlighting cause-and-effect relationships.
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