How Does Airbnb Improve Customer and Renter Trust While Reducing

question 13

Essay

How does Airbnb improve customer and renter trust while reducing risks that its platform will be used for illegal purposes?

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Definitions:

Fundamental Attribution Error

A cognitive bias where people tend to attribute others' actions to their character or disposition while underestimating situational factors.

Self-Fulfilling Prophecy

A prediction that directly or indirectly causes itself to become true due to the feedback between belief and behavior.

Projection

A defense mechanism in psychology where individuals attribute their own unacceptable thoughts, feelings, or motives to another person.

Attributions

Explanations or reasons individuals give for the behaviors or outcomes, whether attributing them to internal dispositions or external circumstances.