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An agent was engaged by a developer to arrange financing and obtained a favourable arrangement from a local lending institution. The lender gave the agent a fee for bringing in such a large account. The agent must disclose this fee to his principal.
Delivery Cycle Time
The total time taken from receiving a customer order to the delivery of the product, measuring the efficiency of order fulfillment.
Fill Orders
The process by which companies prepare and deliver products or services as requested by customers in purchase orders.
External Failure Cost
Costs incurred when products fail to meet quality standards after being delivered to the customer, including returns, repairs, and warranties.
Quality Cost Report
A document or set of data analyzing the costs associated with ensuring the quality of products or services, including prevention, appraisal, and failure costs.
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