___ CRM Systems Provide Business Intelligence by Analyzing Customer Behavior

question 157

Short Answer

___ CRM systems provide business intelligence by analyzing customer behavior and perceptions.

---

Definitions:

Machiavellianism

A personality trait characterized by a manipulative, deceitful, and exploitative approach to interpersonal relationships and strategies.

Behaviors

The actions or reactions of an individual or group in response to external or internal stimuli.

Culturally Aware

Having an understanding of and sensitivity to the values, practices, and customs of different cultures.

Multicultural Teams

Work groups composed of members with diverse cultural, racial, and ethnic backgrounds.