Southwest Airlines Utilized A(n) ________ CRM System to Rearrange a Customer's

question 108

Multiple Choice

Southwest Airlines utilized a(n) ________ CRM system to rearrange a customer's flight schedule to get to her comatose son.

• A) mobile
• B) open-source
• C) real-time
• D) social

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Definitions:

Innately Good

The philosophical or psychological belief that humans are born with an instinctive inclination towards moral goodness and behavioral decency.

Innately Evil

A philosophical view that humans are born with a natural inclination towards wrongdoing or malevolence.

Biological Drives

Basic instinctual needs that drive behavior, such as hunger, thirst, sex, and the need for sleep.

Superego

Within the framework of psychoanalytic theory, it is the component of the personality that serves as the ethical core, mandating adherence to moral behavior and the norms of society.