CRM Is Not a Process or Technology but Rather a Customer-Centric

question 8

True/False

CRM is not a process or technology but rather a customer-centric way of thinking and acting.

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Definitions:

Chorionic Villus Sampling

A prenatal test in which a small sample of the chorionic villi is taken from the placenta for genetic analysis.

Gestation Weeks

The duration of pregnancy measured in weeks, typically ranging from 38 to 42 weeks from the last menstrual period.

Apgar Score

The cumulative rating of the newborn’s heart rate, respiration, color, reflexes, and muscle tone.

Oxytocin

A hormone that stimulates uterine contractions during birth and possibly orgasm. Known as the “love hormone,” oxytocin has a major role in pair bonding.