Which Statement About Olive Garden's Experiences Is NOT True

question 12

Multiple Choice

Which statement about Olive Garden's experiences is NOT true? .

• A) After implementing the Ziosk system Olive Garden's waitstaff saw an increase in tips. Ziosk
• B) Customers were unhappy with the TOGO option on the Ziosk system.
• C) After implementing the Ziosk system, Olive Garden was able to seat and serve customers more quickly.
• D) Customers expressed some concerns over children's access to the games feature on the Ziosk system.

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Definitions:

Mirror-image Perceptions

The concept in conflict resolution that suggests parties in conflict tend to view themselves in entirely positive terms and the opponent in negative ones, mirroring negative views of each other.

Reciprocity Norm

A social norm that suggests people should return the kind of behavior they receive from others.

Social Traps

Situations in which individuals or groups prioritize immediate gains or benefits, leading to long-term negative outcomes for themselves or others.

GRIT

A psychological trait based on an individual's passion for a particular long-term goal or end state, accompanied by a powerful motivation to achieve their respective objective.