Social Computing Improves Customer Service

question 80

True/False

Social computing improves customer service.

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Definitions:

Mobile App

A software application designed to run on a mobile device, such as a smartphone or tablet.

Succession Plans

Strategic preparations designed to ensure the smooth transition of leadership roles within an organization, typically to avoid disruptions in operations.

Self-service HR System

An online platform or system that enables employees to manage their HR-related tasks such as updating personal information, accessing payslips, and requesting leave.

Personal Records

Documents or files containing confidential and detailed information about an individual's employment history, qualifications, and personal details.