Suppose You Are a Salesperson

question 21

Multiple Choice

Suppose you are a salesperson. You take great pride in knowing each customers' favorite places to eat and their favorite meals. This is an example of ________.

• A) explicit information
• B) explicit knowledge
• C) tacit information
• D) tacit knowledge

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Definitions:

Passive-aggressive

Demonstrating resistance and disagreement through subtle acts or remarks rather than explicit verbal opposition.

Chaotic Environment

A disorganized or unpredictable setting or situation.

Residential Assistant

A student who assists in the management of college or university dormitories and provides support to residents.

Assertive

Confident and direct in expressing one's needs, wants, or opinions in a respectful and unambiguous manner.