The Number of Daily Calls Received by a Help Desk

question 28

Multiple Choice

The number of daily calls received by a help desk between the hours of 9:00 a.m. and 10:00 a.m. can be described by the following probability distributions: Based on the distribution of calls above, the expected value, or average number of calls to the help desk between 9:00 a.m. and 10:00 a.m. is

• A) 61.5
• B) 62.0
• C) 62.5
• D) 63.0

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Definitions:

Volunteer

An individual who offers services or efforts willingly and without financial compensation.

Mere Exposure Effect

A psychological phenomenon by which people tend to develop a preference for things merely because they are familiar with them.

Attraction To Object

The phenomenon of being drawn or having a preference towards a specific physical object or item.

Encounter

An event or situation in which two or more individuals or entities come into contact with or confront each other, leading to interaction or exchange.