The Number of Daily Calls Received by a Help Desk

question 28

Multiple Choice

The number of daily calls received by a help desk between the hours of 9:00 a.m. and 10:00 a.m. can be described by the following probability distributions: Based on the distribution of calls above, the expected value, or average number of calls to the help desk between 9:00 a.m. and 10:00 a.m. is

• A) 61.5
• B) 62.0
• C) 62.5
• D) 63.0

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Definitions:

Reinforcers

Any events or objects that, when following a response, increase the likelihood of that response occurring again.

Systematic Desensitization

A therapeutic technique used to reduce anxiety by gradually exposing the person to the feared object or situation.

Phobias

Extreme or irrational fears of specific objects, situations, or activities that result in severe anxiety and avoidance behaviors.

Aversive Conditioning

A form of behavior modification that involves the use of negative stimuli to reduce or eliminate undesired behaviors.