The number of daily calls received by a help desk between the hours of 9:00 a.m. and 10:00 a.m. can be described by the following probability distributions: 
Use the following random numbers to simulate the number of calls to the help desk between 9:00 a.m. and 10:00 a.m. for the next five days: 39, 55, 18, 16, 70.
If the first random number interval begins with 1, then the total number of calls received over the simulated five-day period is
Definitions:
Third Alternative
A creative solution in problem-solving that goes beyond the initial options, seeking a win-win situation.
Steven Covey
An influential author and speaker best known for his book "The 7 Habits of Highly Effective People," focusing on leadership and personal effectiveness.
CEO Challenges
Refer to the complex and diverse issues CEOs face in leading and managing an organization's strategic and operational roles.
Flexibility
The quality of being able to change or be changed easily according to the situation, often in response to different problems or conditions.
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