The Service-Process Matrix Is Based on the Following Two Characteristics

question 57

Multiple Choice

The service-process matrix is based on the following two characteristics

• A) degree of customization and labour intensity.
• B) design specifications and delivery specifications.
• C) performance specifications and degree of customization.
• D) labour intensity and delivery specifications.

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Definitions:

Job Fairs

Events where employers and job seekers meet to discuss employment opportunities.

Diverse Applicants

Individuals from various backgrounds and cultures seeking employment opportunities.

Re-recruiting

The process of engaging and hiring former employees or candidates who were previously considered for employment to leverage their skills and experiences.

Tight Labour Market

A market condition characterized by low unemployment and high job vacancies, giving employees more leverage to demand higher wages and better conditions.