The Service Concept Defines How a Service Differs from Other

question 44

True/False

The service concept defines how a service differs from other similar products and how it will compete in the marketplace.

---

Definitions:

Resource Allocation

The process of assigning available resources, such as time, money, or personnel, to specific tasks, projects, or priorities.

Organizational Politics

The use of power and social networking within an organization to achieve changes that benefit the individual or a group, often at the expense of others.

Organizational Citizenship

Behavior by an employee that is above and beyond their basic job requirements, aimed at benefiting the overall organization.

Machiavellian Values

Principles based on the political philosophy of Niccolò Machiavelli, which often endorse the use of cunning, strategy, and sometimes unethical means to gain and maintain power.