Employee Training in Statistical Process Control Is a Fundamental Principle

question 50

True/False

Employee training in statistical process control is a fundamental principle in total quality management programs.

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Definitions:

Credence Properties

Qualities of a product or service that are difficult to observe even after purchase and consumption, often requiring expert advice.

Specialized Professionals

Individuals with expertise in a particular area or field, often requiring specific education or training.

Service Quality

A measure of how well a delivered service matches customer expectations, often evaluated through dimensions like reliability, responsiveness, assurance, empathy, and tangibles.

Gap Analysis

A method of assessing the differences between actual performance and potential or desired performance in an organization, often used to identify areas for improvement.