Which of the Following Statements About the Voice of the Customer

question 61

Multiple Choice

Which of the following statements about the voice of the customer is not correct?

• A) The vast majority of consumers trusts peer recommendations, but only a small minority trusts advertisements.
• B) Customers who "like" Walmart on Facebook are four times more likely to buy there than the average person.
• C) On average, satisfied customers will tell more people on social media about their experiences than an unsatisfied customer will tell.
• D) Over four out of five of consumers consult online reviews prior to their holiday purchases.

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Definitions:

Isometric Contraction

Muscle contraction that occurs without changes in muscle length, resulting in tension without movement.

Concentric Tension

Refers to the force generated by muscle fibers shortening during contraction, often used in the context of exercise and muscle physiology.

Inner Ear

The innermost part of the ear, responsible for hearing and balance, containing the cochlea, vestibule, and semicircular canals.

Proprioception

Ability of the body to sense its position and movement in space.